Candace Rae Trade LLC (“we”, “us”, or “our”) operates the website https://candaceraellc.com/ (the “Website”) and provides jewelry products and related services (collectively, the “Services”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website, purchase our products, or use our Services. By accessing or using our Website and Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

We only collect personal information necessary to provide and improve our Services. The information we collect includes:

1.1 Personal Information You Voluntarily Provide

  • Contact Information: Name, email address (e.g., service@candaceraellc.com for our communications), phone number (if provided), and mailing address (40 North Johnson Street Dublin Indiana 47335 for returns or correspondence) when you place an order, register an account, or contact customer service.
  • Order Information: Purchase details, including product selections, payment method, transaction amount, order number, and shipping preferences.
  • Account Information: Username, password (encrypted), and profile details if you create an account on our Website.
  • Other Voluntary Information: Feedback, survey responses, or customization requests you choose to share.

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain non-identifiable information through cookies, web beacons, and similar technologies:

  • Device & Technical Information: Web browser type, operating system, device model, IP address, and browsing history (e.g., pages viewed, products searched).
  • Usage Data: Visit duration, click-through rates, and interaction with Website features (e.g., product saves, cart activity).

1.3 Payment Information

We do not store your full payment details (e.g., credit card numbers). All payment transactions are processed by secure, third-party payment processors (e.g., Stripe, PayPal), which adhere to industry security standards (PCI DSS). We only receive confirmation of payment completion from these processors.

2. How We Use Your Information

We use your personal information for the following legitimate purposes:

  • Process and fulfill your orders (e.g., ship products, send order confirmations, and provide tracking information).
  • Provide customer support (e.g., respond to inquiries, resolve issues, and assist with returns/exchanges).
  • Maintain and improve our Website and Services (e.g., analyze user behavior, optimize design, and develop new products).
  • Send marketing communications (e.g., new product announcements, promotions, and exclusive offers) if you have opted in to receive them. You may unsubscribe at any time.
  • Ensure security and prevent fraud (e.g., verify transactions, detect unauthorized access, and protect against misuse of our Website).
  • Comply with legal obligations (e.g., tax reporting, responding to legal requests, and enforcing our Terms of Service).

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

  • Third-Party Service Providers: We share necessary information with trusted service providers who assist us in operating our business (e.g., logistics companies for shipping, payment processors for transactions, and IT providers for Website maintenance). These providers are contractually obligated to protect your information and only use it for authorized purposes.
  • Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer via email or prominent notice on our Website.

4. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, modification, or destruction. These measures include:

  • Encryption of sensitive data (e.g., account passwords, contact information) during transmission and storage.
  • Secure servers and access controls restricted to authorized personnel only.
  • Regular security audits and updates to our Website and systems.

While we strive to protect your information, no security measure is 100% foolproof. You acknowledge that the transmission of information over the internet is inherently risky, and we cannot guarantee absolute security.

5. Your Rights & Choices

Depending on your jurisdiction (e.g., California under CCPA/CPRA), you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information, subject to legal exceptions (e.g., if we need to retain it to fulfill a contract).
  • Opt-Out: Opt out of receiving marketing communications by clicking the “unsubscribe” link in our emails or contacting us at service@candaceraellc.com.
  • Data Portability: Request a copy of your personal information in a structured, machine-readable format (where applicable).

To exercise these rights, please contact us using the information provided in Section 8. We may require you to verify your identity to process your request. We will respond to valid requests within the timeframes required by law.

6. Cookies & Similar Technologies

Cookies are small data files stored on your device that help us improve your Website experience. We use both session cookies (deleted when you close your browser) and persistent cookies (remain on your device for a set period) for the following purposes:

  • Remember your account preferences and login information.
  • Track browsing activity to personalize content and recommendations.
  • Analyze Website performance and user behavior.

You can manage your cookie preferences through your web browser settings (e.g., block or delete cookies). However, disabling certain cookies may limit functionality of our Website (e.g., unable to save items to your cart).

7. Children’s Privacy

Our Website and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will promptly delete the information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our Website with a new “Last Updated” date, or by sending you an email (if you have provided your email address). Your continued use of our Website and Services after the changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.